How to Order
Call or Email
Monday - Friday, 7am - 3pm (Pacific Time Zone).
Information on holiday hours can be found here.
Business Hours
Ordering Procedures
When placing an order, please supply the appropriate customer identification number, catalog number(s), and quantity of the items needed, and a brief description of each product. Click here for VMRD's standard order form.
If you are new to VMRD, please fill out this Customer Information Form for either Products or Services.
For Products, email the completed form to order@vmrd.com.
For Services, email the form to services@vmrd.com.
Backorders
Out-of-stock items are placed on backorder and shipped as soon as available.
Custom orders are prepared on a contract basis only. Please contact us for information.
Custom Orders
Call for authorization prior to returning any item. Returns are subject to a 25% restocking fee. Custom orders may not be returned.
Returns
For information throughout the year on VMRD products visit our website, www.vmrd.com; send an email to vmrd@vmrd.com; or call 1(800)222-8673.
Product Information
Our technical support team is available to assist as needed. You can reach technical support for products at support@vmrd.com. Technical support for services can be reached at services@vmrd.com. Consulting and research services are also available on a contract basis.
Technical Assistance
Billing invoices are emailed immediately after order fulfillment unless an alternative submission method is preferred. Payment in U.S. Dollars is preferred. Please inquire to arrange payment by wire transfer. Payment may also be made by Visa, MasterCard, or American Express credit cards. Please specify payment by credit card when the order is placed. Do not use email to send credit card information. Invoice questions may be directed to our Customer Service Department at (509)334-5815 or 1(800)222-8673. Bank Wire Transfer Notification and payment Instructions are available upon request.
Invoicing Procedures
Most items ship within one business day from the date the order was received, except where special certificates are required. Shipping fees are prepaid and added to the invoice unless the recipient provides courier account information. Information about shipping on and near holidays can be found here.
Shipping Procedures
International orders should include a copy of any necessary import permits or other documentation required for customs clearance. Payment of duties and taxes are the responsibility of the recipient. Please be aware that our chain of custody ends when the product(s) leave our building. While we do insure for loss or damage, if your shipment were to get held up in customs, we would be unable to refund your money, or replace your product.
International Orders
NEW SHIPPING RATES FOR 2025
We're excited to announce that starting January 2nd, 2025, we'll be simplifying our shipping process with a new flat rate fee based on order cost. See the new rate schedule below.
Domestic Shipping:
2-Day with order $1-$999 USD = $50 USD flat rate
2-Day with order $1,000-$9,999 USD = $100 USD flat rate
2-Day with order $10,000+ USD = $200 USD flat rate
Overnight = same structure as above, plus additional fee of $25 USD
International Shipping:
Orders less than $1,000 USD = $150 USD flat rate
Orders between $1,000-$5,000 USD = $250 USD flat rate
Orders between $5,000-$10,000 USD = $350 flat rate
Orders above $10,000 USD = $500 USD flat rate