Call Us

1 (800) 222-8673


Mailing Address

P.O. Box 502
Pullman, WA 99163; USA

Business Hours

Monday - Friday, 7am - 3pm (Pacific Time Zone).  
Information on holiday hours can be found here.


Back Orders

Out-of-stock items are placed on backorder and shipped as soon as available. 




Custom Orders

Custom orders are prepared on a contract basis only. Please contact us for information. 




Call for authorization prior to returning any item. Returns are subject to a 25% restocking fee. Custom orders may not be returned. 



Technical Assistance

Our technical support team is available to assist as needed. You can reach technical support for products at Technical support for services can be reached at  Consulting and research services are also available on a contract basis. 



Product Information

For information throughout the year on VMRD products visit our website,; send an e-mail to; or call 1-800-222-8673. 



Ordering Procedures

When placing an order, please supply the appropriate customer identification number, catalog number(s), and quantity of the items needed, and a brief description of each product. Click here for VMRD's standard order form. 

If you are new to VMRD, please fill out this Customer Information Form for either Products or Services. For Products, email the completed form to For Services, email the form to 



Invoicing Procedures

Billing invoices are emailed immediately after order fulfillment unless an alternative submission method is preferred. Payment terms are Net 30 days, payable in U.S. Dollars. Please inquire to arrange payment by wire transfer. Payment may also be made by Visa, MasterCard, or American Express credit cards. Please specify payment by credit card when the order is placed. Do not use email to send credit card information. Invoice questions may be directed to our Customer Service Department at +1-509-334-5815 or 1-800-222-8673. Bank Wire Transfer Notification and payment Instructions are available upon request.


Shipping Procedures

Most items ship within one business day from the date the order was received, except where special certificates are required. Shipping fees are prepaid and added to the invoice unless the recipient provides courier account information. Information about shipping on and near holidays can be found here.





International Orders

International orders should include a copy of any necessary import permits or other documentation required for customs clearance. Payment of duties and taxes are the responsibility of the recipient. Please be aware that our chain of custody ends when the product(s) leave our building. While we do insure for loss or damage, if your shipment were to get held up in customs, we would be unable to refund your money, or replace your product.